PRIVACY POLICY OF RE/MAX SUCCESS

OUR OFFICE COMMITMENT TO YOUR PRIVACY

Maintaining privacy of information you supply is an important issue to this office.  Our real estate office has a policy of openness in the way that personal information is handled. In particular we comply completely with the requirements of the National Privacy Principles, the Act, and as such our information handling practices have been reviewed to ensure that they are privacy friendly. 

As part of this office’s commitment to the protection of your right to privacy, we list below an explanation of our information handling practices.

COLLECTION, USE AND DISCLOSURE

The type of personal information that this office holds is contained in the Tenancy Application form that you would complete at the time you make an application for a residential tenancy. A copy of the Tenancy Application form is available for your perusal upon request. This office will not accept Tenancy Application forms completed by third parties.
 
This office does not hold any information that would be classed as Sensitive Information under the Act. 

The primary purpose for the collection of the information contained within the tenancy application form is for the assessing of an application for a residential tenancy. This information may also be used for contact details in an emergency.

Should you at any time need to view your personal information you may do so by contacting this office by telephone on 07 4638 6115 and make an appointment with the Privacy Officer to view and or obtain a copy of the information kept.

You should be aware that this office uses the services of any one of a number of residential tenancy databases to confirm –

 (a) any previous tenancy default history;
 (b) certain details contained within the tenancy application;
and as such some or all of the information may be disclosed to these databases.

These databases have confirmed that they also comply with the requirements of the Act. The contact details of the databases used are available to you upon request and are listed on the front of our Tenancy Application forms.

You should further be aware that we act as Agent for the Landlord/Lessor of the property that you have applied to rent, and as such the Landlord/Lessor has the right to select the most appropriate tenant for their property. To assist the Landlord/Lessor in this decision we may supply some or all of the information contained in the Tenancy Application form to the Landlord/Lessor.  All of our Landlords/Lessors have confirmed their compliance with the Act.

ANONYMITY AND CONSEQUENCES

The provision of your personal information as requested in the Tenancy Application form is voluntary. However if the Tenancy Application form is not completed in full we may not be able to process your application for tenancy or it may put you at a disadvantage compared to an applicant who has supplied all the information requested in the Tenancy Application form.

SECURITY, ACCESS AND FURTHER INFORMATION

This office policy in relation to the security of information held is set out below-
1)  All information is contained within a separate file opened at the commencement of the tenancy.
2)  These files are kept locked in a dedicated file storage area or cabinet, as may be necessary.
3)  Access to these files is restricted to staff of the property management area only and only referred to for specific reasons.
4)  Any hard copy information not required for retention at the end of the tenancy is disposed of by way of shredding or similar destructive means.
5)  Information held on our computer system is protected by passwording that only allows authorised personnel access for approved purposes.

At any time should you have a concern regarding a possible breach of privacy please contact our office on telephone number 07 4638 6115 and ask to speak to the Privacy Officer.

You have the right to have access to your personal information that this office holds. This office policy in relation to the handling of requests for information is set out below: -
1)  Any request for information not made in person must be in writing and must be accompanied with a stamped self addressed envelope.
2)  Request for general information will be handled at the time of request (if possible) or within 24 hours of the initial request.
3)  Written requests to supply copies of information will be handled within a 14 day period of the written request being received by this office, and a charge of $1 per page for copying will apply.

Contact Katie Knight on 4638 6120 or 0418 792 192 for any Privacy enquiries or queries. 

Further details on your rights can be obtained from the Privacy Commission at www.privacy.gov.au.